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Service
Below you will find responses to frequently asked questions and our contact form for questions, suggestions and consumer service.


FAQ


Do you still have an unanswered question? Then please…
How do I indulge?
Indulge – a simple word that can mean so much more. When you indulge, you give your soul pleasure: you can focus your attention on beautiful objects and pleasant events with all your senses and…
HomeThe right choice


Biscuits always conjure up a smile, they give us moments of happiness and sweeten our daily life. This is why we work every day to develop our baking tradition with modern…
Factory Kahla
Our factory in Kahla is characterised by new technical standards in the manufacture of baked goods. The factory, which was built in 1993, is one of the most modern in the whole of Europe and is…
Head office and factory Polch
Polch is the birthplace of the Soft Cake: Heinz Gries opened the factory in Polch in 1969, and thus laid the foundation stone for an all-round success story. The head office of our family company…
Twist'n'SnackTwist'n'Snack


The perfect twist provides nibbling fun for everyone: hearty biscuit sticks baked from our delicious yeast dough.
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SchokoChoco Wafer


Chocolate wafer enjoyment? It comes from delicious hazelnut-nougat cream between two delicious crispy wafers, crowned with the finest chocolate. 
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Café MusicaCafé Musica


Cafe Musica is our composition of fine biscuits: the filled cocoa waffles, delicate butter biscuits and crunchy chocolate bears’ paws can make little moments special, cheer you up and…
CRUNCHTIMECRUNCHTIME


We love biscuits and we love spending time together - that makes CRUNCHTIME our favorite time with delicious biscuits. 
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Erfrischungs-SticksChoco Citrus Sticks


Refreshment for summer days: Erfrischungs-Sticks have a typically fruity liquid filling coated in crunchy chocolate – a very special enjoyment when eaten chilled!
You might…
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